Seminar: Customer Service

Tuesday 31st August, 1pm – 3pm

How to exceed customer expectations

It’s no secret that customers love when businesses go above and beyond. Satisfied customers grow into devoted buyers who tell others about the excellent customer service they received.

Combining your top-tier product or service with a service delivery plan is often the first step to providing exceptional customer service, but this doesn’t have to be daunting!

Join us on Tuesday, August 31st to learn more about how to enhance your customer service strategy, gain invaluable insight from award-winning local businesses and find out what practices contributed to them winning Excellence in Customer Service Delivery.

From identifying customer needs to measuring customer service, you’ll have the chance to ask all your curly questions and network with other business professionals who may also be looking at taking their customer service delivery model to the next level.

Due to Covid-19 restrictions, this seminar will take place at 1pm on Zoom.

Click here to register and join us on the day!

The cost to attend is: $30 +GST (member) and $40 +GST (non-member). This amount will be invoiced to you after the seminar.

For any booking questions or help, please contact our team on 021 313 974 or email us on [email protected]


Susan Spelman

Smart Express

Vicki Pine


What’s next in our seminar series?


21st September

Emerging Business

28th September

International Trade

4th October

Community Contribution

4th October